Privacy Policy

1. Introduction

Kyle Rise Car Park ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car park facilities or visit our website at kylerise.info.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for a season ticket or parking permit
• Contact us via phone, email, or our website contact form
• Subscribe to our newsletters or promotional communications
• Use our parking payment systems

This may include:

• Name and contact information (email address, phone number)
• Vehicle registration number
• Payment information (processed securely through third-party payment processors)
• Mailing address
• Company information (for business accounts)

2.2 Automated Information Collection

We automatically collect certain information when you use our car park:

• CCTV Footage: Our car park is monitored by CCTV cameras for security purposes. Footage may include vehicle registration numbers, timestamps, and images of individuals entering or exiting the premises.
• ANPR (Automatic Number Plate Recognition): We may use ANPR technology to monitor vehicle entry and exit, track parking duration, and enforce parking regulations.
• Usage Data: When you visit our website, we may collect information about your device, browser type, IP address, pages visited, and the time and date of your visit.

2.3 Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to track activity and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our car park services
• To process parking payments and manage season tickets
• To enforce parking regulations and ensure facility security
• To communicate with you about your account, services, or inquiries
• To send you promotional materials, newsletters, or special offers (with your consent)
• To detect, prevent, and address technical issues or security concerns
• To comply with legal obligations and respond to lawful requests
• To analyze usage patterns and improve our services

4. Legal Basis for Processing

We process your personal information based on:

• Contractual Necessity: To fulfill our contract with you for parking services
• Legitimate Interests: For security, fraud prevention, and facility management
• Legal Obligations: To comply with applicable laws and regulations
• Consent: Where you have provided explicit consent (e.g., for marketing communications)

5. CCTV and Security

Kyle Rise Car Park operates CCTV systems throughout the facility for the following purposes:

• To prevent and detect crime
• To ensure the safety and security of users, vehicles, and property
• To assist with parking enforcement
• To support accident investigations and insurance claims

CCTV footage is retained in accordance with our data retention policy and may be shared with law enforcement agencies when required by law or to assist with criminal investigations.

You have the right to request access to CCTV footage in which you appear, subject to applicable data protection laws and the privacy rights of others.

6. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, IT service providers, security companies)
• Law Enforcement: When required by law, court order, or to assist with criminal investigations
• Legal Advisors: In connection with legal proceedings or disputes
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

We do not sell your personal information to third parties for their marketing purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure storage systems with restricted access
• Regular security assessments and updates
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained while your account is active and for a period of 7 years after account closure for legal and accounting purposes
• CCTV Footage: Typically retained for 31 days, unless required for an ongoing investigation
• Payment Records: Retained for 7 years in accordance with financial regulations
• Marketing Consent: Retained until you withdraw consent or unsubscribe

9. Your Rights

Under data protection laws, including the UK GDPR, you have the following rights:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for material changes)

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

13. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country, province, state, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United Kingdom, please note that we may transfer your information to the UK and process it there.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information in accordance with data protection law. For more information, visit ico.org.uk.